Privacy Policy

1Introduction

SynxZap, a product of Synx Automation Private Limited ("Synx", "we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our website, platform, products, and services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Services.

2Information We Collect

We collect the following types of information:

Information You Provide to Us

• Full name, email address, company name, phone number
• Business registration documents, business type and category
• WhatsApp Business Account details (e.g., Business Manager ID, WABA ID)
• Customer data uploaded or synced through integrations
• Billing and payment information

Automatically Collected Information

• IP address and geolocation
• Device type, browser type, OS, referring URLs
• Log data and usage statistics
• Cookies, pixels, and similar tracking technologies

Third-Party Integrations

When you connect a third-party service (e.g., Facebook, Meta, WhatsApp, Twilio, SendGrid), we may collect information via their APIs such as:

• Page ID, access tokens, user permissions
• Connected phone numbers
• Messaging templates and statuses

3How We Use Your Information

We use the collected information to:

• Provide, operate, and improve the SynxZap platform
• Facilitate WhatsApp Business API onboarding
• Authenticate user access and maintain security
• Manage customer support and technical assistance
• Monitor platform usage and performance
• Personalize user experience and communications
• Process payments and manage billing
• Comply with legal and regulatory obligations

4Legal Basis for Processing (GDPR & DPDP Compliance)

If you are located in the European Union, UAE, or India, our legal basis for processing your personal data depends on the context:

• Consent: For optional features or marketing.
• Contractual Necessity: To provide services you've subscribed to.
• Legitimate Interest: For analytics, fraud prevention, and product improvement.
• Legal Obligation: Where required by law, such as tax reporting or compliance.

5Sharing of Information

We may share your information with:

• Service Providers: For hosting, analytics, payment processing, and third-party integrations (e.g., Meta, WhatsApp, Twilio).
• Regulatory or Legal Authorities: If required under law or in response to valid legal processes.
• Business Transfers: If SynxZap is involved in a merger, acquisition, or asset sale.
• Your Customers: If data-sharing is initiated through your own platform usage (e.g., chatbot or broadcast messages).

6Data Retention

We retain your data for as long as your account is active or as needed to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

7Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve platform performance and personalization
• Monitor user behavior and prevent abuse
• Enable login sessions and user preferences

8International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction, including but not limited to India, the United Kingdom, the Netherlands, the United Arab Emirates, and Australia.

Where required by applicable data protection laws (such as GDPR), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Addendums
• Consent-based transfers

9Security of Your Information

We implement technical, administrative, and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We recommend using strong passwords and two-factor authentication.

10Your Rights

Depending on your jurisdiction, you may have rights under applicable laws such as the General Data Protection Regulation (GDPR), Digital Personal Data Protection Act (DPDP, India), or the California Consumer Privacy Act (CCPA):

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict data processing
• Withdraw consent at any time
• Request data portability

11Children's Privacy

SynxZap is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, please contact us so we can delete it.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform alerts.

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance.